Data Deletion Instructions

Last updated: 1 November 2026

You can ask YURschool to delete personal data held in YurSchool. This page explains how, what we delete and what we have to keep. Our Privacy Policy has the full details of the data we hold.

1. Parents, guardians, students and staff

Your records in YurSchool are kept by your school, so ask your school first: its administrator can correct or delete them. If your school does not help, or you prefer to ask us directly, follow step 3 below. We then work with your school to act on the request.

2. Schools

A school administrator can ask us to delete the school's whole account, or particular records, by following step 3. Before deleting a whole account we can give the school a copy of its data.

If your school connected its WhatsApp Business Account

1. In Meta Business Suite, open Settings → Integrations → Connected apps and remove YURSchool_SaaS. If YURschool is listed under Settings → Users → Partners, remove it there too. YurSchool then can no longer send messages or manage templates for your account.
2. Ask us to delete the WhatsApp data we hold, as in step 3: the IDs of your business portfolio, WhatsApp Business Account and phone number, the access token Meta gave us, and the message records and delivery statuses for your school.

3. How to send a request

Email [email protected] with the subject Data deletion request, and include:

• your name and the mobile number or email address on your YurSchool account;
• the name of your school;
• what you want deleted: your whole account, particular records, or your school's WhatsApp connection data.

Send it from the email address on your account, or tell us how to reach you on the mobile number on your account, so that we can confirm the request is yours. We reply within a day and tell you when the deletion is done.

4. What we delete and what we keep

• We delete the personal data covered by the request from YurSchool.
• Records that the law requires the school or us to keep, such as fee receipts, are kept only as long as the law requires and are then deleted. We tell you if anything has to be kept, and why.
• Copies in our backups are removed when those backups are deleted.
• Messages already delivered to someone's WhatsApp cannot be removed from their phone by us.

5. Contact